Privacy Policy

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AG Mortgage & Finance Solutions are committed to providing quality services to you, and this policy outlines our ongoing obligations to you regarding how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cwth) (the Privacy Act). These principles govern the way we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

Collection of Personal Information:

We may collect personal information from you in various ways, including when you interact with us online, through email or other forms of communication, or when you provide information directly to us. The types of personal information we may collect include your name, contact details, email address, and any other information you voluntarily provide.

Use of Personal Information:

We may use your personal information for various purposes, including:

- Providing the services you requested.

- Responding to your inquiries and communicating with you.

- Improving and personalizing your experience with me.

- Sending you relevant information, updates, and promotional materials.

- Conducting research and analysis to improve my services.

- Complying with legal obligations.

Sensitive Information 

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by AG Mortgage & Finance Solutions only:

- For the primary purpose for which it was obtained

- For a secondary purpose that is directly related to the primary purpose

- With your consent; or where required or authorised by law.

Disclosure of Personal Information:

We may disclose your personal information to third parties in certain circumstances, including:

- Service providers and business partners who assist me in delivering my services and fulfilling your requests.

- Law enforcement agencies, regulatory authorities, or other third parties if required by law or to protect my rights and the rights of others.

Security of Personal Information:

We take reasonable steps to ensure the security of your personal information and protect it from unauthorized access, use, or disclosure, however, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. Therefore, we cannot guarantee the absolute security of your personal information, and you provide it at your own risk.

Cookies and Tracking Technologies:

We may use cookies and similar tracking technologies on our website to enhance your browsing experience and collect certain information about your usage patterns. You can adjust your browser settings to refuse cookies, but please note that this may affect the functionality of our website.

Links to Third-Party Websites:

AG Mortgage & Finance Solutions' website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review the privacy policies of those websites before providing any personal information.

Access and Correction of Personal Information:

You have the right to access the personal information we hold about you and request corrections if necessary. If you would like to access or correct your personal information, please contact us using the information provided at the end of this policy.

Maintaining the Quality of Your Personal Information:

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Changes to this Privacy Policy:

we may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated Privacy Policy will be posted on our website, and the revised version will be effective as of the date of posting.

Contact Information:

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at andrew@certitudefinance.com.au or by calling 0421 210 934.

If you have a privacy complaint

All customers are valued, and we will always aim to be fair and responsive. If you have a complaint, you have the right to expect that we will handle it in a friendly and professional manner. If a complaint is received, it will be viewed as valuable feedback that may help to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner. If you wish to complain, at any time, about the handling, use or disclosure of your personal information, or about our compliance with the APPs, please provide your concerns in writing to:

Andrew Galvin 

andrew@certitudefinance.com.au 

We will make all efforts possible to investigate your complaint and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction, you can then refer your complaint to the Australian Information Commissioner, who can be contacted at:

Office of the Australian Information Commissioner (OAIC)
Level 3
175 Pitt Street
Sydney NSW 2000